Terms & Conditions
read these terms carefully before you submit your order to us. These terms tell
you: who we are; how we will provide products to you; how we can change or end
the contract; what to do if there is a problem, and other important
information. All rights not expressly granted in these terms are hereby
You agree to review this agreement periodically to ensure that you are aware of any amendments to this agreement, which may be made at any time
Grant Of Licence
In consideration of your payment, we hereby grant you a license to use the purchased e-learning lectures (“the Products”). This licence is limited, revocable, non-exclusive, non-sublicensable and non-transferable, and is subject to the rights and obligations granted under these Terms.
This licence is personal to you and cannot be shared or exchanged with others.
We provide, manage, and maintain your access, login credentials, and support in every possible way. You aren’t supposed to modify, distribute, or transmit any product or copyrighted material and also not permit anyone else to do so.
Activation of the online lectures would be done once the students have filled out the application form and made the payment.
We cannot guarantee the completion or certification once the access period ends. Hence it is the student’s responsibility to complete the course within the stipulated time. In case a student is unable to complete the lectures within the stipulated time, reactivation or extension charges (10% of the course fee) would be applicable for the extensions.
We will try our best to provide you with an uninterrupted service. However, for reasons beyond our control like a power outage, server down, software issues, regular maintenance, a programming error, and other unavoidable glitches, content update there might be an interruption.
Students shall get a free extension of the online lectures if there are any interruptions from our end. The period of the extension might depend based on the duration of the interruption.
We aim to provide the best quality online study materials and hence have the right to change or revise the content, curriculum, and course without any prior intimation.
The account shall be suspended if a student fails to log in within 30 days of activation or if the subsequent installment is pending. Reactivation charges would be applicable.
Students will be eligible to attend contact programs only after complete payment of the fees, internal exams, and any criteria allotted by the professors or coordinators.
If any false information or forged documents are provided, then the admission stands to be canceled, and we will not be liable for any refund of the fees.
Pricing and Payment
DocMEP works with third-party payment processing to offer convenient and secure payment methods. We take payments in various currencies, but the student will be liable to pay the conversion charges, including the tax (the access would be given only after successful payment confirmation).
Cash Payments are subject to the submission of PAN and Aadhar Card.
NEFT payments are to be made to the following account.
Cheque/Demand Draft to be drawn in favor of ‘Smiling India Healthcare Private Limited’. Kindly write your Name, Address & Phone Number on the reverse side of the Cheque/Demand Draft.
|S.No||Account Name||Bank and Branch||Account No.||Ifsc / Neft / Rtgs Code|
|1||Smiling India Healthcare Private Limited||Kotak Mahindra Bank||4145062213||KKBK0005933|
You agree to provide payment for the products in the stipulated currency, and you will be liable to pay any relevant conversion charges, as well as applicable sales tax in your region. Please note that we must receive your payment in full before providing you with access to the products.
Cancellation and Refund Policy
You may change your mind within, well before materials have been provided to you, downloaded, streamed, or otherwise accessed. If you do wish to cancel, please contact us via email.
The refund of the duplicate payment made by the customer will be processed via the same source (original method of payment) within 5 to 7 working days after intimation by the customer.
Note: All refunds will be processed within 30 days of receipt of the refund request.
If a cheque is dishonored, an additional charge of INR 250/- will be levied.
Late payment penalty of 2% of the course fee would be charged, if the payment is received after 10 days of the amount due date.
Contact program and Eligibility Policies
The courses that are applicable for contact programs shall be conducted in batches. Hence, there is a possibility of course duration extension.
We have the right to cancel, postpone or reschedule the contact programs due to external factors like floods, pandemics, earthquakes, and others.
The dates shall be informed prior via email, and the student needs to confirm it in order to make the necessary arrangements else, it would be considered as a lost chance.
If a student fails to attend the contact program, we aren’t responsible, and the student would be accommodated in the next available batch.
A student has to start and complete the contact program within the course duration, and a maximum extension of 2 months would be provided.
Students will neither be allowed to the CP nor would the certificate be issued if there’s any fee pending.
A student with 90% of attendance in contact program shall only get the certificate.
To extend the contact program for 2 months, students will be liable to pay 10% of the course fee.
Exam Policy and Certificates
All the lectures that we provide have online assessments, and students have to ensure to complete them within the access duration and with a minimum of 60%.
The pattern of the assessments is through MCQs.
Every student will get a total of 3 attempts for the final assessments, and there is no number of attempts for the module assessments.
DocMEP no longer provides a physical copy of the certificate at the end of the lectures. A high-resolution version of the certificate can be downloaded from the LMS by the student.
The best way to reach out to us is through our Support team email@example.com. We would love to hear from you.
You can also contact us on:
Smiling India Healthcare Private Limited
Third Floor, 19 BaikunthDham,
Khajrana Main Raod,
Indore – 452018,