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Terms & Conditions
Please
read these terms carefully before you submit your order to us. These terms tell
you: who we are; how we will provide products to you; how we can change or end
the contract; what to do if there is a problem, and other important
information. All rights not expressly granted in these terms are hereby
reserved.
You
agree to review this agreement periodically to ensure that you are aware of any
amendments to this agreement, which may be made at any time
Grant Of Licence
In
consideration of your payment, we hereby grant you a license to use the
purchased e-learning lectures (“the Products”). This licence is limited,
revocable, non-exclusive, non-sublicensable and non-transferable, and is
subject to the rights and obligations granted under these Terms.
This
licence is personal to you and cannot be shared or exchanged with others.
General
We
provide, manage, and maintain your access, login credentials, and support in
every possible way. You aren’t supposed to modify, distribute, or transmit any
product or copyrighted material and also not permit anyone else to do so.
Access
Activation
of the online lectures would be done once the students have filled out the application form
and made the payment.
We
cannot guarantee the completion or certification once the access period ends.
Hence it is the student’s responsibility to complete the course within the
stipulated time. In case a student is unable to complete the lectures within the
stipulated time, reactivation or extension charges (10% of the course fee)
would be applicable for the extensions.
We
will try our best to provide you with an uninterrupted service. However, for
reasons beyond our control like a power outage, server down, software issues,
regular maintenance, a programming error, and other unavoidable glitches,
content update there might be an interruption.
Students
shall get a free extension of the online lectures if there are any interruptions from
our end. The period of the extension might depend based on the duration of the
interruption.
We
aim to provide the best quality online study materials and hence have the right to
change or revise the content, curriculum, and course without any prior
intimation.
The
account shall be suspended if a student fails to log in within 30 days of activation or if the subsequent installment is pending. Reactivation
charges would be applicable.
Students
will be eligible to attend contact programs only after complete payment of the
fees, internal exams, and any criteria allotted by the professors or
coordinators.
If
any false information or forged documents are provided, then the admission
stands to be canceled, and we will not be liable for any refund of the fees.
Pricing and Payment
DocMEP
works with third-party payment processing to offer convenient and secure
payment methods. We take payments in various currencies, but the student will
be liable to pay the conversion charges, including the tax (the access would be
given only after successful payment confirmation).
Cash
Payments are subject to the submission of PAN and Aadhar Card.
NEFT
payments are to be made to the following account.
Cheque/Demand
Draft to be drawn in favor of ‘Smiling India Healthcare Private Limited’.
Kindly write your Name, Address & Phone Number on the reverse side of the
Cheque/Demand Draft.
S.No | Account Name | Bank and Branch | Account No. | Ifsc / Neft / Rtgs Code |
1 | Smiling India Healthcare Private Limited | Kotak Mahindra Bank | 4145062213 | KKBK0005933 |
You agree to provide payment for the products in the stipulated currency, and
you will be liable to pay any relevant conversion charges, as well as
applicable sales tax in your region. Please note that we must receive your
payment in full before providing you with access to the products.
Cancellation and
Refund Policy
You
may change your mind within, well before materials have been provided to you,
downloaded, streamed, or otherwise accessed. If you do wish to cancel, please
contact us via email.
The
refund of the duplicate payment made by the customer will be processed via the
same source (original method of payment) within 5 to 7 working days after
intimation by the customer.
Note:
All refunds will be processed within 30 days of receipt of the refund request.
If
a cheque is dishonored, an additional charge of INR 250/- will be levied.
Late
payment penalty of 2% of the course fee would be charged, if the payment
is received after 10 days of the amount due date.
Contact program and
Eligibility Policies
The
courses that are applicable for contact programs shall be conducted in batches.
Hence, there is a possibility of course duration extension.
We
have the right to cancel, postpone or reschedule the contact programs due to
external factors like floods, pandemics, earthquakes, and others.
The
dates shall be informed prior via email, and the student needs to confirm it in
order to make the necessary arrangements else, it would be considered as a lost
chance.
If
a student fails to attend the contact program, we aren’t responsible, and the
student would be accommodated in the next available batch.
A
student has to start and complete the contact program within the course
duration, and a maximum extension of 2 months would be provided.
Students
will neither be allowed to the CP nor would the certificate be issued if
there’s any fee pending.
A
student with 90% of attendance in contact program shall only get the
certificate.
To
extend the contact program for 2 months, students will be liable to pay 10% of
the course fee.
Exam Policy and Certificates
All
the lectures that we provide have online assessments, and students have to
ensure to complete them within the access duration and with a minimum of 60%.
The
pattern of the assessments is through MCQs.
Every
student will get a total of 3 attempts for the final assessments, and there is
no number of attempts for the module assessments.
DocMEP
no longer provides a physical copy of the certificate at the end of the lectures.
A high-resolution version of the certificate can be downloaded from the LMS by
the student.
Contact us
The
best way to reach out to us is through our Support team support@docmep.com.
We would love to hear from you.
You
can also contact us on:
Smiling India Healthcare Private
Limited
Third Floor, 19 BaikunthDham,
Khajrana Main Raod,
Indore – 452018,
Madhya Pradesh.